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Privacy Policy

Customer and supplier information

  1. Introductions
  1. 1 This Privacy Policy (hereinafter referred to as the “Policy”) aims to illustrate how the Redax S.p.a. Company, with registered office in Poggio Rusco (MN), Via Galileo Galilei no.18, Italy, (hereinafter referred to as the “Company”) uses your personal data.
  1. 2 The Company has prime responsibility with respect to the user to answer and address any questions, doubts or complaints regarding this Policy Privacy or the processing of personal data.
  1. 3 For any questions, please contact the  Data Processor  by email or phone at:
  1. 4 If you wish to access previous versions of this Privacy Policy, please slide down.
  1. Data processed
  1. 1 Data provided by the user. As a user, when you use our Website, contact us, request or purchase our goods or services you may provide us with data, including so-called “personal data” that makes it possible to identify you. If such data is requested by us, we shall collect it in the relevant forms or website pages. As a user, you may choose to provide us with additional information when you contact us or otherwise interact with us.
  1. 2 We collect your personal data when you communicate with us in person, through our website, by email, by phone or by any other means. For example, we collect your contact information and details concerning messages we send you and those you send us (including data related to when the messages were sent, when we received them and from where they were sent).
  1. 3 If you subscribe to our newsletter or other forms of direct communication from us, you may need to provide your name, email address and job title/professional qualification.
  1. 4 As a user, you may also provide us with personal information (such as the content of communications exchanged with us and contact details) in order to receive additional information and/or services. The data shall be processed exclusively for the purposes strictly related to your request. The eventual refusal to supply such data may affect your ability or eligibility to benefit from the service or to receive the requested information.
  1. 5 Data collect automatically. When you visit our website, we can automatically collect the following data: IP address, login data, browser type and version, types and versions of browser plug-ins, operating system and platform, data relating to the visit including the clickstream URL through and from our website, the products viewed or searched for, download errors, time and duration of visits to certain pages and the interactions with a specific page. We collect data automatically through the use of various technologies, including through “cookies” (Please refer to section 8 of this Privacy Policy).
  1. 6 We also collect data through our security systems (such as video surveillance) during visits to our premises or when users participate in our events.
  1. 7 Data received from other sources. If you use any of the other services we provide on this website, we may receive data concerning you from other sources. We also work closely with third parties (including, for example, business partners, subcontractors of technical, payment and delivery services, analysis suppliers) and we may receive data concerning you from them (including data which is publicly available).
  1. 8 Special categories of personal data. We may receive data from you or from other sources, covered by the definition of “special categories of personal data”.
  1. How we process the data
  1. 1 We process the data we collect to provide you with the best experience possible when you access our website and interact with us, including purchasing or using our products and services. This includes the processing of your data, as a user, for the following purposes:
  1. provide you or your company with our products and services and improve them: we process your personal data in order to provide and improve our products and services requested by you or by your company. This also includes the processing of data to receive payments from you or your company. We process your data to improve our products and services to best meet the technical needs of our customers;
  1. website administration: we process your data to administer our website for internal operations, including the resolution of problems and to understand any errors that may occur during the use of our website;
  1. security: we process data collected on our website to keep it secure and to manage and administer our IT systems;
  1. investigate complaints and provide customer service: your personal data may also be processed in order to help us investigate eventual complaints from you and to provide a more efficient customer service experience. We may also process your data to ensure the quality and effectiveness of our complaints handling process or of the customer service requests received
  1. to communicate as needed: we may process your personal data in order to send communications in response to requests that we are legally obliged to meet, to law enforcement or judicial authorities or in defence of a right.
  1. Why we process your data
  1. 1 We process your personal data on the following legal bases:
  1. the need to process the data in the pursuit of our legitimate interests: this includes, for example: (1) provide our products and services to our users; (2) ensure that your account is properly protected and ensure that our website, network and IT systems are secure and used appropriately; (3) better understand how our products, services and website are used and make improvements thereto; (4) research and analyse the desired products and services; (5) adapt our content and our most relevant offers to the specific user; (6) guarantee the security of our business activities and those of our partners; and (7) develop and maintain relationships with suppliers, partners, other companies and with the individuals who work for them;
  1. the need to comply with a legal obligation: for example, it may be necessary to disclose your information at the request of government authorities or competent courts;
  1. where you have provided your consent: for example, we may ask for your consent when using technologies such as cookies.
  1. 2 For additional information concerning our interests with regard to the processing of personal data, please contact us by email at giorgio.sgarbi@redax.it.
  1. 3 Where, as a user, you are unable to or do not wish to provide the personal data we require for the performance of the contract or for the fulfilment of an obligation imposed by law, this may make it impossible to accommodate your request. For example, if you do not provide us with your mailing address to which delivery is to be made, we shall not be able to process your order or send you the requested products.
  1. How we share and disclose your information
  1. 1 We may also share your data with third parties when: (1) it is necessary to involve a third service provider in order to facilitate or extend our services; (2) when this is explicitly requested by you; (3) when required by a court ruling or by any legal or regulatory obligation; (4) in relation to the sale, transfer or reorganisation of a business activity; (5) in order to enforce our contracts and, in the event of a legal claim, if required, the data may be transferred to protect us from such claim, (6) to guarantee the security of our users, customers and third parties, and (7) to protect our rights and property and the rights and property of our customers and third parties.
  1. 2 The term third parties shall refer to bodies that provide us with a service or act as our representatives, including, by way of example but not limited to, subcontractors (including their representatives), professional consultants, IT suppliers, database vendors, backup and disaster recovery specialists, email providers and other service providers deemed necessary to improve our products and services.
  1. 3 Our suppliers and service providers shall be required to comply with our standards concerning data processing and security. The data that we may communicate to them, including your personal information, shall be provided only in connection with and as strictly necessary for the performance of their duties. Your personal data shall not be used for purposes other than those specified in this Privacy Policy.

  1. Cookies and other technologies
  1. 1 We automatically collect data through the use of “cookies”. A cookie is a text file containing small amounts of data that a website can send to your browser, which may then be stored on your computer as a tag that distinguishes your computer but does not identify you. Some of our website pages use cookies to provide you with a better service during subsequent visits to the website. You can configure your browser to notify you before you receive a cookie, so you have the opportunity to decide whether to accept or reject it. It is also possible to configure your browser to disable cookies (please note that if you do so, some of our websites may not work properly). Moreover, we also use pixel tracking technologies in our emails to verify clicks on links or on embedded images and the opening of newsletter emails. Such data is collected in order to obtain statistics on our website and our emails, as well as to identify the characteristics and content preferred by each user in order to be able to send personalised information and content.
  1. 2 For additional information about specific cookies used on this website, please refer to our Cookie Privacy Policy.
  1. Links to other websites and social media platforms
  1. 1 Where we provide links to other sites, we do so for information purposes only. The other websites are beyond our control and this Privacy Policy shall not apply to them. If you access other websites using links provided by us, the operators of these websites shall be able to collect your data and use it in accordance with their Privacy Policy, which may differ from this Privacy Policy.
  1. Retention of data
  1. 1 Your data shall not be retained for longer than it is strictly necessary for our business purposes or to fulfil our legal obligations.
  1. 2 We shall retain your data for the whole period in which your account is active and for an appropriate period of time subsequent to the closure thereof; for example, in case it is necessary to fulfil legal obligations, such as data retention for tax and accounting purposes.
  1. 3 We shall retain a copy of your contact details in case of an objection or refusal to receive direct marketing communications from us. We shall add your data to our unsubscribed users list to ensure that you no longer wish to receive any marketing communications from us. Moreover, we shall not delete the personal data if the data in question is relevant to an ongoing investigation or legal proceeding. The data shall be retained until such issues have been fully resolved.
  1. User’s rights
  1. 1 In accordance with applicable law, under certain circumstances and in relation to your personal data, you may exercise the following rights. Before responding to any request, we reserve the right to verify your identity and to obtain more details concerning the request.
  1. Right of access to personal data If you wish to obtain a copy of your personal data, please contact us by email at giorgio.sgarbi@redax.it.
  1. Right to rectify, delete or limit the processing of personal data.  If you wish to rectify, delete or limit the processing of your personal data, please contact us by email at giorgio.sgarbi@redax.it. It is your responsibility to ensure that you provide true, accurate and complete data, and that you keep such data updated.
  1. Right to revoke the consent. If you provided your consent to the processing of your personal data, you can revoke your consent at any time by contacting us at giorgio.sgarbi@redax.it.
  1. Right to data portability. As a user, you have the right to request the transfer of your data to another data controller. You therefore have the right to receive your personal data in a structured, commonly used and machine-readable format. Please send your request to the following email address: giorgio.sgarbi@redax.it.
  1. Right to object.  You can oppose the processing of your personal data by sending a request to the following e-mail address: giorgio.sgarbi@redax.it.
  1. The right not to be subjected to an automated decision making process.
  1. Right to file a complaint with the supervisory authority. To file a complaint in relation to the way in which we process your personal data, you may contact the Authority for the Protection of Personal Data (Tel:  +39 06/69677.3785 or www.garanteprivacy.it)
  1. 2 If you have an Account, you may access your personal data in our possession by using the same Account, in order to obtain a copy of such data and to correct, modify or delete inaccurate data. You also have the option to close your Account at any time.
  1. 3 Right to object. As a user, you have the right to oppose the processing of your personal data under specific circumstances. For example, you can take advantage of such right if the processing of your personal data is based on our legitimate interests (or those of third parties). You may challenge the validity of our legitimate interests. However, we may have the right to continue to process such personal data on the basis of our legitimate interests or when relevant in relation to legal action. You also have the right to oppose the processing of your personal data for direct marketing purposes.
  1. Data security
  1. 1 We use physical, technical and administrative measures in order to protect personal data under our control from unauthorised access, collection, use, disclosure, reproduction, modification or deletion thereof. All personal data you provide is stored and archived on secure servers.
  1. 2 If you have a password that gives you access to our website, it is your responsibility to keep it secure and confidential.

  1. International transfers
  1. 1 As the Internet is a public domain, its use to collect and process personal data necessitates the transmission of data at an international level. Generally, we store all your personally identifiable data collected through our website in your country (for example for European visitors, in the European Economic Area). However, your personal data may be transmitted to third countries (where laws on the protection of personal data may differ e.g. in the United States).
  1. 2 In the event of transfers of your personal data to third countries, we have implemented appropriate security measures and safeguards to ensure that your data is adequately protected in these third countries (for example, by using standard contractual clauses). For more information on the security measures implemented, please contact us at giorgio.sgarbi@redax.it.
  1. Changes to the Privacy Policy
  1. 1 This Privacy Policy was last updated on 24/07/2018. Whenever this Privacy Policy is subject to any significant changes or updates, any notice shall be posted on our website home page for 30 days.
  1. Questions regarding this Privacy Policy
  1. 1 This website is managed by Redax S.p.a. In case of questions, concerns or complaints regarding this Privacy Policy or the management of your personal data, please contact us by email at giorgio.sgarbi@redax.it.